How much is the shipping fees?

Khoe provides free shipping worldwide.

When will my order ship?

All in-stock orders received by 12pm HKT Monday to Thursday will be shipped out the same day. Orders received after 12pm HKT Monday to Wednesday, will be shipped out the following day. Orders received after 12pm on Thursday, will be shipped out on Monday. (except public holiday)

Order item will ship out within 10-14 days.

How can I track my order?

If you have placed an order, you may check the status on “My Account”
page once you are logged into the site.

When will I receive the parcel?

Once the order shipped out from Hong Kong, it normally takes 2-3 days for delivery. If overseas parcel, we estimate it will take min 5-14 working days, and also depends on custom in your country. Public holiday will also affect the delivery dates. If you want more accurate delivery date, please contact us by
email before order.

How are my products shipped ?

All of our products are shipped inside 2 boxes, 1 jewellery box and outside with a paper box. We also use a bigger bubble bag on the outside, to avoid serious damage from improper shipment handling.

Why hasn’t my shipment arrived?

Shipments can be delayed due to a variety of reasons such as long public holiday, traffic or bad weather. Check the status of your shipment using your email address and order number on our tracking page.

What if I input the address wrong in the order form?

When you place the order, please make sure the mailing address is correct. We don’t accept P.O box as receiver, if you have input the wrong address in your form, please send us email immediately : .

What if I didn’t receive the parcel after 7 days?

All the shipment from Khoe will be traceable. We will provide you the tracking no. once the parcel dispatch. Within Asia, you should receive in 7 days, overseas customer, your order can take up to 3 weeks for delivery.

When will I receive a product if it’s on backorder?

The store is occasionally out-of-stock on popular items. It may take between 1-4 weeks for a product on backorder to be shipped to you. You will receive an e-mail notification upon shipment ready. If you want to know the estimate date of order, you can contact our customer service.

Can products be shipped to PO Boxes/APO/FPO addresses?

We do not currently ship to P.O. Boxes.

Do I need to pay tax / duties?

Each country has its own taxation system. We ship your parcel without duties and taxes, and we do not collect the VAT, duties and/or taxes for third parties. If your country does require these additional charges, they must be paid by you in order for your parcel to clear customs. Khoe cannot accept unpaid tax/duties parcel return. Please consider this in your purchase.
Khoe Jewellery reserves the right to cancel orders anytime without reference to shipping status.

My product was damaged upon arrival, what should I do?

We guarantee that at the time of shipment that your product is free from defects in materials and workmanship. This warranty is in lieu of any other warranty expressed or implied, including but not limited to, any implied warranty of merchantability or fitness for a particular purpose.
Please notify us within 48 hours of receipt of the product if your shipment is damaged. Unfortunately after this period, we are unable to honor a warranty claim.

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